In this update from our Client Testimonial Series, our valued Rockford clients talk about their experiences with our Impact Service Department. Our Service Technicians and Administrators work tirelessly to make sure that our clients have a seamless experience with each and every piece of equipment that Impact offers, and are a big part of the reason that Impact has the stellar reputation that has made it one of the largest business optimization providers in the United States.
Our valued Madison clients had plenty of positive feedback about their experiences with Impact. Check out this video to discover what sets Impact apart from the competition. As a partner in providing business optimization for growing companies, we pride ourselves on being the best at everything we do. What’s our secret? Listen closely at the 2:57 mark to find out!
Check out this video from our brand new Client Testimonial series, and see Impact employees and clients discuss how Impact Managed IT & Cloud Services helps keep their businesses streamlined and secure using cutting-edge technology.
At Impact, our ultimate goal is to provide the best service in the industry for our valued clients. Watch this video to see how we have used our innovative solutions to help change the way our clients do business.
Managed IT client, Star Creations in Lake Bluff, mentioning Impact Networking live on AM 560 The Answer! Listen now
Gary, Food Industry
Switching over to Impact from our previous vendor could not have gone any smoother. The installation, training and all of the people involved were nothing short of awesome. You all took the time to explain how the equipment worked and answered all our questions about the new equipment.
Your service team is the best we have ever dealt with. We have always had a lot of registration problems in the past. One of your technicians found something that was out on his first visit, and now the machine registers 80% better… whenever we call for service the tech will arrive in just a few hours, plus he calls to give us a targeted time to arrive.
The service your company has provided thus far has been excellent. You have gone above and beyond our expectations. The copier was delivered on time and setup by courteous and professional personnel. The training your team provided was very thorough. It was good to get an introduction call from your service department shortly after the machine was installed.
Software Document Printing
Over the past sixteen months, we have made great strides towards accomplishing our document management and environment goals. After being introduced to several document management technologies, we worked with our rep to create a comprehensive document management plan and eventually implemented the DocuWare management system…our end results have and will be long term solutions.
When we started our firm in 2013, we were under a great deal of pressure to act quickly to install equipment that would meet our needs for copying, scanning and faxing. Our rep stepped in immediately provided us with a perfect solution for our needs, including file scanning, which as saved us time and money in avoiding offsite storage.
Our new Konica Minolta has saved us substantial time in people hours, printing, scanning, paper costs and $3,000.00 yearly in cartridge costs from our old HP printer and HP plotter. You were certainly correct with cost savings from purchasing a new printer.
We have determined that Impact Networking has significantly outshined our previous vendor in terms of reputation, affordability and support. The equipment they have provided is top quality and the service has been impeccable.
Jesse, Food Distribution
We transitioned our printer and copier services to Impact Networking in 2013. Not only did we see a reduction in monthly costs, we also saw an increase in customer service and overall service quality. I would highly recommend Impact Networking to other companies looking to reduce costs and see improved service for their printer and copier needs.
Our rep always listened to our needs and even offered us solutions we did not know we could consider. We appreciate our rep taking the time to really get to know and understand our business. Upon the switch to Impact Networking we noticed an instant improvement in service… we have had a seamless effort in working with Impact Networking.
We know we can count on Impact to help us achieve our goals. They are knowledgeable, professional and dependable. Service and supplies are quick and efficient. We have had a lot of experience with other vendors. Why look elsewhere when we know we already have the best. Their name says it all—because they have made a true ‘Impact’ on our company.
It’s a pleasure to work with a group of people that appear to like where they are working and take pride in the products being offered to its clients. We realized very quickly that Impact knew and understood the technical aspects of the machines being offered…it is rare that a company’s partner, sales manager, manufacturer rep & others to participate in meetings with a prospective client to understand our needs and provide solutions to meet our expectations.
Company Testimonials—One Source
Our primary goal was to update their printing and copying technology while reducing fixed and variable costs. The first phase of this project was to complete an equipment refresh…in addition to having Impact Networking take over all support and supply purchasing duties, thus saving our staff time and reducing overall costs. The second phase implemented DocuWare document management system.
I am pleased to recommend Impact Networking for your business automation needs. We are a startup division and was in need of a partner who focused on customer service and offered one source for sales, service and support. Strategy, support and technology were key factors in our decision for this long-term relationship due to our anticipate growth. Our rep assessed our needs, developed solutions and provided me with several appropriate options from which to choose.
We switched over to Impact Networking from another vendor just over a year ago… our rep provided us with a detailed review of our office printing setup and offered not one solution, but several suggestions on how to improve our internal printing/copying processes. The solution we selected resulted in considerable savings.