Impact Enjoys Konica Minolta Pro-Tech Certification in Multiple States
August 8, 2018
Impact has earned the Konica Minolta Pro-Tech Service Award for the 6th year in a row. This award recognizes elite Konica Minolta Dealers who demonstrate an exceptional commitment to customer satisfaction. To qualify, each element of Impact's service operation was scrutinized and evaluated in an exhaustive process. The award is a mark of distinction among managed services providers recognizing the “Best of the Best,” and providing clients assurance of the most professional, reliable service in the business.
Only 8% of Konica Minolta dealers are Pro-Tech certified. Impact consistently receives this award based on the following criteria:
- Consistent service efficiency
- Response rates / response times
- Technician training & certifications
- Overall customer satisfaction
Client benefits of partnering with a Konica Minolta Pro-Tech certified dealer:
- 24/7/3 service - round the clock service with a guaranteed 3-hour response time
- Guaranteed 30-minute phone response to all service calls
- Priority status through Konica Minolta
- Exclusive deals and promotions available only to Pro-Tech certified dealers
Impact is a respected leader in the Business Process Optimization space. Founded in 1999, Impact employs over 500 people at its 16 locations, specializing in the conception, development and execution of enterprise data and document strategies. Impact helps growing organizations eliminate reliance on hardcopy documents, overcome process-oriented business challenges and safeguard key business data and information.