Why A Managed Security Service Provider (MSSP) Is Good For Your Business

August 6, 2019

What Is a Managed Security Service?

A managed security service provider (MSSP) is an outsourced manager for a business’ IT security needs. Think of it an as extension of the capabilities of the services offered by a managed service provider (MSP).

Just for clarification for these acronyms, an MSP like Impact Networking provides a whole suite of managed IT services for businesses, including cloud-based ERPs and remote monitoring capabilities. MSPs will typically offer a form of cybersecurity to help growing SMBs with their basic needs.

An MSSP is focused solely on the security of a business’ IT infrastructure. Here at Impact, for example, we offer our MSSP services as an add-on or a standalone option for advanced cybersecurity.

MSSPs have recently gained prominence in recent years as SMBs become more aware of the potential effects of a cyberattack. While MSPs have been catering for the IT needs of organizations for many years, the need for a more advanced cybersecurity program to meet modern threats is a relatively new phenomenon.

Whether it’s phishing, malware, ransomware, or user error, the potential for serious breaches in the security of SMBs is growing. This is particularly the case when you consider the drastic changes that are happening in the landscape of digital transformation.

Many small businesses are underprepared to face modern security challenges (71% of SMBs are not prepared for cybersecurity risks) and those with in-house IT security teams are finding it difficult to keep up—it should come as no surprise that the MSSP market is expanding significantly.

The Advantages of Using an MSSP


Decision makers who are serious about cybersecurity and the health of their tech infrastructure are often wary about the level of expertise required to implement and maintain a strong defense. During the initial stages of auditing, you can expect the following during the assessment phase:

  • Vulnerability Scanning: Scan in-scope systems to find security flaws
  • Penetration Testing: Exploit flaws identified during vulnerability scanning
  • Results are documented in a cybersecurity assessment (CA) report and delivered with raw results to the client

This allows an MSSP to conduct an accurate analysis of a business’ cybersecurity and make recommendations on the necessary solutions to ensure a solid cybersecurity strategy.

Many SMBs are shifting towards contracting MSSPs because of the expertise they can provide. With a managed security service, you can get the same level of quality of an in-house team for a fraction of the cost. For example, with our offering, we provide the following experts as part of our service:

  • Cybersecurity Analyst (CSA)
    • Execute assessment tasks and curate/analyze resulting data
    • Perform daily monitoring tasks for deployed cybersecurity solutions
  • Cybersecurity Engineer (CSE)
    • Responsible for final assessment solution implementation
  • Cybersecurity Developer (CSD)
    • Develop and maintain custom managed IT security (MITSec) assessment and pricing tools
    • Work with the organization to improve and automate the MITSec process
  • Compliance Manager
    • Develop solutions and strategies to incorporate compliance into MITSec
    • Define team members and services to address client compliance concerns

Hiring this level of expertise is not a viable option for many growing SMBs that need a cybersecurity plan in place. With an MSSP like Impact, an expert team can be brought on-board for a fixed monthly price.

Not to mention that a good MSSP will have a wealth of experience to draw from and the ability to keep up with the constantly changing cybersecurity landscape.

Comprehensive Protection

MSSP services are built from the ground up to provide additional cybersecurity options beyond the typical remit of MSP offerings. While MSPs offer comprehensive management and a basic level of security, a good MSSP solution will actively monitor and defend your network, storage, and applications.

There are several services which are offered by MSSPs today. Our offering, for example, includes the following:

  • Log (SEIM)/packet (NDR) monitoring
  • Next-gen antivirus
  • Endpoint detection and response (EDR)
  • DNS/website/domain protection
  • Multi-factor authentication (MFA)
  • Security awareness training
  • Next-gen networking hardware (UTM)
  • Continuous vulnerability monitoring
  • Span filtering and email encryption

These are the kinds of solutions you can expect from an MSSP for your security needs.

Many small businesses are not used to having to deal with the amount of threats that exist today, and IT staff find themselves overstretched and putting out fires to keep company systems operational.

An advanced and comprehensive plan for cybersecurity can give so many more options for protection, not to mention helping bring a business in compliance with new and emerging regulations.


It may not be immediately apparent to SMB decision makers whose first priority is to shore up their cybersecurity, but efficiency is a key factor to be considered when partnering with an MSSP.

Implementing integrated security functions eliminates silos in an organization, leading to faster response times, improving communications channels between departments, and reducing the possibility of human error.

Automation also plays a huge part in the operations of an MSSP service. In a time where cyber criminals themselves are using automation as a means to probe for emerging vulnerabilities in businesses, cybersecurity needs to take advantage of automated technology to protect against these threats.

This can come in a number of forms, like operational analytics giving insight into potential red flags and weak points. With round-the-clock monitoring, a dedicated Virtual Chief Information Security Officer (vCISO)—much like a vCIO provided by an MSP—is able to keep abreast of any emerging issues a business network might have.

Using modern cybersecurity tools, an MSSP can drastically improve the efficiency of an organization’s cyber defense, meaning a more streamlined business and alleviating IT staff of dealing with threats on their own.

Reduced Cost

One of the primary considerations for SMBs revamping their cybersecurity programs is cost. As more companies look to assure that their infrastructures are ready for digital transformation, the additional costs incurred from a comprehensive cybersecurity strategy might seem daunting at first.

In fact, it’s common for small businesses to ignore modern cyber threats altogether. This is typically because they either do not think cyber criminals would target SMBs, security isn’t a top priority, or they believe their existing spend on IT is already too much.

The truth is that nearly half of all cyberattacks are on SMBs, and of those that succumb to a data breach, the average cost is $5 million. The majority of businesses who suffer a cyberattack fold within six months.

Put simply, the chances of an attack on an SMB are significantly higher than some might expect, and the cost of cleaning up a data breach far outweighs the cost of hiring a cybersecurity provider to prevent one.

In addition, hiring an in-house dedicated cybersecurity expert is not cheap, with salaries ranging upwards of $80,000. And that’s just one additional staff member—hiring an entire team can set back a small business several times that sum every year.

The Bottom Line

The importance of cybersecurity will continue to grow as the landscape evolves and new threats emerge for SMBs. The demand for cloud-based services in particular has meant increased vulnerabilities for businesses without a secure network in place.

A strong MITSec component for organizations is now a necessity which should be accommodated as best as possible. Investing in a strategy to help defense against these threats is more important than ever.

Want to Learn More?

For more information on cybersecurity, download our white paper on the Top Security Trends for Small to Midsize Businesses:

Imapct’s CompleteCare program provides vital cybersecurity protection for clients, keeping their minds at ease in the knowledge that their IT infrastructure is being monitored and maintained by our cybersecurity experts. Learn more about Impact’s offerings here.

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