Company

Kyocera Mita KM-4530, "Best of Class"

EXCERPT FROM THE 2002 OPA MFP RELIABILITY SURVEY


June 1, 2002

We surveyed 137 dealer Service Managers around the country and asked them to rate the devices they service via extensive, in-depth telephone interviews. The study encompassed over 60,000 units. After reviewing the data contained in the survey, the OPA compiles a Recommended Purchase list made up of those models with an average reliability rating of 85% or higher. Devices that are rated high enough to be on the Recommended Purchase list receive the "Technician Recommended©" rating from the OPA. The OPA places devices into one of six categories based on their published engine speed. In this year's study, the Kyocera Mita KM-4530 was rated as the most reliable device in its class.

The Recommended Purchase list is based on the perceptions of the service managers interviewed who have serviced each model. Respondents were asked to rate each MFP's reliability on a scale of one to ten. This number was then converted into a percentage and devices that received a rating of 85% or higher qualified as "Technician Recommended©." Based on results from this issue, not only did the Kyocera Mita KM-4530 receive a 93% rating - a relative advantage of 15% over the industry average rating for devices in the 45 - 59 PPM speed category (81% rating), but it also rated higher than any other device in the entire study.

Industry Analysts defines an MFP as a platen-based device that can be connected to a computer workstation or local area network (LAN).

ABOUT INDUSTRY ANALYSTS, INC.
Industry Analysts, Inc., founded in 1974, specializes in research and training program development for the office automation industry. Headquartered in Rochester, NY, IA, Inc. also has a product testing facility in Fairfield, NJ where they evaluate office equipment. Test reports are free on their website, www.industryanalysts.com.

The OPA is published monthly by Industry Analysts, Inc., 50 Chestnut Street, Suite 900, Rochester, NY 14604, USA, Phone (585) 232-5320, FAX (585) 454-5760, www.industryanalysts.com. Publisher, Louis E. Slawetsky. This publication is for the exclusive use of our subscribers. Subscriptions: $195, one-year (US). Pricing for multiple subscriptions available upon request. Reproduction without permission is strictly forbidden and will be subject to prosecution.


Kyocera Mita KM-4530, "Best of Class"