Managed IT & Cloud Services

Managed IT Products

Hosted VOIP Phones


This business phone system is more than just talk.

Impact is proud to be a preferred Fonality vendor. Fonality offers cloud-based phone solutions and over 50 business phone features in a simple and transparent monthly package. Fonality users receive a variety of tools to enhance business productivity, including Heads Up Display™ (HUD), a convenient productivity tool that allows you to manage calls, instant message, see who is available, and hold conference calls and video meetings.

Fonality is seamlessly integrated with other Impact Managed IT services and can be deployed as a purely cloud-based service or a Hybrid-Hosted® service, which provides voice equipment at your location and allows you to keep traditional phone service. With both options, Fonality users can be rest assured that the brains of the operation are safely stored in data centers and delivered via the cloud. Because Impact is a preferred Fonality vendor, our award-winning Impact service team can fully manage your Fonality service at no additional cost to you.

What do our customers say? Here are four reasons why Fonality is their choice:

Fully Managed Installation
Our experts design and build your new phone system for you based on your business processes and goals. Starting with your business goals in mind, we will project manage the process from start to success.
24/7 Customer Support
Fonality provides best-in-class customer services 24 hours a day, 7 days a week. Whether you have a question, a problem, or advice on best practices, we've got technicians on standby to help.
Unified Communications
Clients choose us because our business phone systems and services are not only reliable and affordable, but they also help business owners and managers sell, service, and collaborate with ease, from anywhere.
Fonality Makes it Easy
From discussing options to getting the right hardware, Fonality experts will work with you to customize your system to meet your business needs and get the best bang for your buck.


Here are some of the features that make Fonality the clear choice for business phone services.

  • Heads Up Display™ (HUD) Software
  • Free Softphone/Mobile App
  • Over 50 Business Phone Features
  • Unlimited Calling Plan*
  • Audio Conferencing
  • Unlimited Basic Call Cues
  • Daily Call Reporting
  • On-demand Call Recording
  • Click-to-dial Browser Plugin
  • Integration with Multiple Apps
  • Assisted Setup
  • 24/7 Support via Fonality and Impact


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