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What is required to do business today? Discover what you need to know about getting to the next level with Impact’s blogs, videos, webinars, eBooks, and more!

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A woman stands and holds her phone with both hands, looks down at the screen and has headphones drawn on

3 Powerful Content Marketing Case Studies

Content marketing is everywhere, but we all know there’s a difference between good content marketing and not-so-good. Even if it’s just a feeling.

Marketing

Oct 14, 2024

woman smiling at her tablet with shopping bag

How to Improve Customer Experience (CX)

Discover how businesses can enhance customer experience through personalization, efficient service, and leveraging technology. From defining CX to offering practical strategies, this guide explores how to build meaningful interactions that keep customers engaged and loyal.

Digital Transformation

Sep 27, 2024

An overhead shot of two professionals sitting at their work stations.

How Impact Reduced Time to Answer By Over 1200%

Ed Meier, the Director of Support Services at Impact Networking, walks us through his journey addressing major performance metrics of the unified support operations team in this interview.

Managed IT

Sep 12, 2024

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Refining and Leveraging Your Visual Identity

There are several elements that work together to create a brands visual identity such as the color scheme, typography, and of course the logo. Read on to learn how you can refine and leverage your brand’s visual identity.

Marketing

Sep 09, 2024

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Video Marketing Case Studies and Examples

From classic short-form commercials to unique and creative long-form content, video marketing is a wide and highly impactful aspect of modern marketing strategies.

Marketing

Aug 21, 2024

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Identifying Customer Experience Pain Points and How to Solve Them

Five of the most common customer experience pain points include: A lack of personalization, poor web design, confusing processes, inconsistent messaging, and support services.

Customer Experience

Jul 18, 2024

Two young people smiling and sharing a moment on a smartphone in a shopping center

Gen Z Consumer Behavior & Shopping Habits

The five top Gen Z consumer values are: a digital-first mindset, sustainability, diversity and inclusion, authenticity, and accessibility.

Marketing

May 06, 2024

Attract, Engage, Stand Out—Building Effective Marketing Campaigns Webinar

Learn how to take research and data to build effective marketing campaigns that attract your audience now and in the future.

Marketing

Apr 23, 2024

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Customer Experience (CX) Transformation Framework

The customer experience transformation framework features 5 phases that are designed to help guide you through a thorough and effective CX transformation. Those 5 phases are: assess, envision, design, implement, and measure & optimize.

Digital Transformation

Mar 25, 2024

What Is UCaaS (Unified Communications as a Service)?

What is UCaaS? Learn more about unified communications and how it can help streamline your business communications.

Managed IT

Mar 18, 2024

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How to Leverage Location Based Marketing

The five location based marketing tactics covered in this blog include local paid media targeting, local promotions, out-of-home marketing, geofencing, and location pages.

Marketing

Feb 29, 2024

A person sitting at a desk with a laptop in front. Floating on the image is a scale of smiley faces ranging from a frowny face to a happy face with corresponding star ratings underneath ranging from 1 to 5

How Customer Experience Drives Business Growth

By prioritizing the customer experience, businesses can increase customer retention and loyalty, generate organic brand advocacy, expand their market share, and ultimately drive the bottom line.

Marketing

Feb 21, 2024

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3 Big Data Analytics Examples

The three big data analytics examples covered in this blog touch on IT, marketing, and internal processes.

Digital Transformation

Jan 25, 2024

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What Customer Engagement Metrics Actually Matter?

Customer engagement is a vital piece of the modern marketing puzzle. Still, with so much consumer data available these days, it can be difficult to pinpoint the customer engagement metrics that are worth tracking and analyzing.

Marketing

Jan 17, 2024

What Is a Thermal Printer? | How Inkless Printers Work

Thermal printers are unlike any other, but are they right for your business? See how businesses are using them today.

Print Services

Jan 10, 2024