An Evolving Business Model Leads to Exponential Growth

Passionate about what we do, our goal is to exceed all expectations.

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The Leading Independent Provider of Intelligent Process Automation

Impact was founded in 1999 as a team of four with a strict focus on digital office equipment. Now, more than 19 years later, Impact is a fierce competitor in the Intelligent Process Automation space, employing more than 450 people at its 15 Midwest and West Coast locations.

In order to get ahead in an industry that has long been declared 'flat,' evolution is key. As clients’ problems evolve, so will our solutions. Technological, economic and cultural factors all affect how business operates efficiently. Impact has been able to achieve significant year-over-year growth by adopting new strategies and technology to reflect the shifting needs of our industry. This ability to respond to changes by evolving our business model and adopting new business strategies has helped us excel. At the same time, we have stayed strongly rooted in our core competencies, values and culture.

The Impact One Source business model minimizes typical pains associated with multiple vendors. We design solutions leveraging a combination of software and equipment with a strategic business plan that focuses on a long-term, on-going partnership. Our Account Managers and Consultants offer support to Directors and C-Level stakeholders to assess the role of information and document workflow in the enterprise. Utilizing our in-house expert teams, we implement strategic, cost-effective and streamlined solutions. Impact maintains more than 14,000 clients, and we continue to grow at a steady rate of 27 percent year-over-year.

The numbers

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Our culture

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Success is achieved when innate employee characteristics of self-motivation and drive meet the purposefully constructed environment of opportunity and empowerment. Employees are encouraged to seek out opportunities to develop skills and interests that also bring value to the company. Ambition and ability are valued more highly than prior experience or tenure.


Innovation drives relevancy for our clients. A pillar of our service is to provide ongoing value and long term strategic guidance to our clients. From the vendors we partner with, to the employees we hire--we seek partnerships with those who understand continuous improvement and innovation. And that leads to an exceptional client experience.


Our value lies in the ability to provide clients with integrated, cross-department solutions. Our one company – one goal mentality is more than just a motto. It’s a strategic alignment of organization objectives with a supportive corporate culture. Transparent communication engages and involves everyone from Entry-level to C-level around a shared vision of success.


We have been recognized as leaders in the workplace, company culture, industry applications and service time and again because we are determined not to become complacent with our success.

Local spotlight

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Impact has been a Chicago Blackhawks Sponsor since 2008.
Impact enters into a 10-Year Partnership with the Anaheim Ducks and Honda Center.
Milwaukee Brewers baseball
Milwaukee Brewers
Impact is a proud sponsor of the MLB Milwaukee Brewers.
Impact is an Official Partner of the Los Angeles Kings Hockey Club.